Buying from WeaverDee.com - FAQ

Please refer to our  Delivery & Returns info page

Yes, our order line is open 9am til 5pm, Mon to Fri, and until 4pm on Saturday.
Give us a call on 01606 339818 and we’ll be happy to assist you.

Prior to phoning, we’d really appreciate you making a list of the items you wish to order. In so doing, it will speed things up and reduce the cost of your call.

Please refer to our  Delivery & Returns info page

Please refer to our  Delivery & Returns info page

Yes, but it will depend on how far your order has been processed, so please let us know as soon as you can.
If your order is already at the warehouse picking/packing stage, it may be too late to withdraw it.

Please tell us without delay. We'll resend any missing or incorrectly sent items by return post (subject to stock) We'll include a prepaid returns envelope for items sent in our error.

Please tell us without delay so that we can arrange an exchange for you.

Yes. Please refer to our  Delivery & Returns info page

You should have received a confirmation within seconds of finalising your order.
Please contact us if you’d like us to check that it’s gone through.
We’ll need your name, delivery address, and email address so that we can have a look for you.

Please let us know as soon as possible so that we can investigate for you.
We’ll need your order number or your name and address details.
Orders do occasionally go astray or get delayed in the post; we promise that we'll do our very utmost to speedily resolve the issue for you.
For up-to-date delivery time estimates - Please refer to our  Delivery & Returns info page

Yes. We are based in Middlewich, Cheshire -  Find out more here.
We are primarily a mail order/internet supplier, but customers are welcome to purchase or pick up any item in person (providing on stock).
We have a display of sewing machines in our showroom area where customers can visit for sewing machine demonstrations.
Please contact us for more details if you are making a special journey.

 Contact us here or call us on 01606 339 818 for expert advice from our experienced staff.
You can also have a read of our  Sewing Machine Buying Guide

 Contact us here or call us on 01606 339 818 - Our expert staff are at hand to guide you through using your machine.
Alternatively, you can make an appointment to visit us in Middlewich and we’ll be pleased to show you how to use your machine.

We provide full customer support.
All machines are supplied with a manufacturer’s guarantee ranging from two to seven years depending make and model please refer to our  Machine Guarantee Info Page

We do resell our trade-in machines providing they're in good condition.

Sorry, we don’t.
However, we do supply presser feet and various accessories.

We only supply domestic machines (with the exception of the  Janome 1600PQC which is a portable industrial machine).

Yes - Click here for info

We do not currently offer part exchange.

Yes. Select PICKUP at checkout, and your order will be prepared for collection.